Above all else, don't give up. CyberStart is designed to be challenging and the time you spend confused before overcoming a challenge is what makes it rewarding. Countless others have solved that challenge before you, and you can too!
Few tools are as useful to the IT professional as Wireshark, the go-to network packet capture tool. Wireshark will help you capture network packets and display them at a granular level. Once these packets are broken down, you can use them for real-time or offline analysis. This tool lets you put your network traffic under a microscope, and then filter and drill down into it, zooming in on the root cause of problems, assisting with network analysis and ultimately network security.
Virtual machines are entirely separate from the actual computer that runs them so they can't access files on your normal computer but can connect to the network. Virtual machines are used extensively in cyber security, so having them as a tool will be essential to completing several Cyberstart challenges.